Frequently Asked Questions
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• What will I need to log in?
You will need your RBC Student Email ID (This is your email address without
@rbc.edu). Your password is capital 'P' an the last six of your SSN. (Be sure to put
a capital 'P' - it is case sensitive.)
• I don't know my RBC Student Email ID. How can I find out what it is?
You can find out your Student Email ID by asking your Professor, someone
on the Library staff, or someone in the Academic Computer Lab. You can also find
out your Student Email ID by accessing Banner web, clicking on Personal
Information link or on the Personal Information Tab listed, and then clicking on
View Email Addresses.
• Who do I contact if I cannot log in?
Your professor is your first point of contact. They can confirm your RBC Student
Email ID. For critical/technical issues, please see Support/Known Issues Page.
• Can I change my password?
Yes, you can. Remember that passwords should be at least 8 characters long,
mixing letters with digits and at least one symbol. Do not use a password that will
identify you, i.e. your parents name, your pet's name or your favorite sport, etc. On
the My Institution tab under Tools, click on Personal Information. There you will
see a list of items, click on Change Password.
• I changed my password and I cannot log back in. What do I do?
You will need to click the Forget Your Password? link on the Blackboard login
page (underneath where you enter your username and password). Enter your
information in either #1- Username Option or #2 - Email Address Option and an
email will be sent to your RBC Student Email Account. Note: The fields on the
Forgotten Password page are not case-sensitive. If you do not receive the email,
your email inbox may be full - please see this page:
http://www.rbc.edu/delemail.php.
• I entered all the required fields on the Lost Password page but it gave me an
error. What should I do?
You may be entering the wrong information in the fields- remember to enter your
legal first name. Please see the information listed above for your username and
email address. Note: The fields on the page are not case-sensitive.
• What will I need to log in?
You will need your RBC Student Email ID (This is your email address without
@rbc.edu). Your password is capital 'P' an the last six of your SSN. (Be sure to put
a capital 'P' - it is case sensitive.)
• I don't know my RBC Student Email ID. How can I find out what it is?
You can find out your Student Email ID by asking your Professor, someone
on the Library staff, or someone in the Academic Computer Lab. You can also find
out your Student Email ID by accessing Banner web, clicking on Personal
Information link or on the Personal Information Tab listed, and then clicking on
View Email Addresses.
• Who do I contact if I cannot log in?
Your professor is your first point of contact. They can confirm your RBC Student
Email ID. For critical/technical issues, please see Support/Known Issues Page.
• Can I change my password?
Yes, you can. Remember that passwords should be at least 8 characters long,
mixing letters with digits and at least one symbol. Do not use a password that will
identify you, i.e. your parents name, your pet's name or your favorite sport, etc. On
the My Institution tab under Tools, click on Personal Information. There you will
see a list of items, click on Change Password.
• I changed my password and I cannot log back in. What do I do?
You will need to click the Forget Your Password? link on the Blackboard login
page (underneath where you enter your username and password). Enter your
information in either #1- Username Option or #2 - Email Address Option and an
email will be sent to your RBC Student Email Account. Note: The fields on the
Forgotten Password page are not case-sensitive. If you do not receive the email,
your email inbox may be full - please see this page:
http://www.rbc.edu/delemail.php.
• I entered all the required fields on the Lost Password page but it gave me an
error. What should I do?
You may be entering the wrong information in the fields- remember to enter your
legal first name. Please see the information listed above for your username and
email address. Note: The fields on the page are not case-sensitive.