Statesman Account Management (SAM)
RBC Systems Setup Guide
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Statesman Account Management (SAM) Initial Setup
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Prerequisites
- Your RBC ID number
- Your RBC Email Address
- Initial password format: R number plus (!) and first letter of last name)
Example: If your last name is Smith, your initial password would be R0012345!s
Initial Login Process
- Go to Office.com and click “Sign in”
- Enter your Username and initial Password (R number plus (!) and first letter of last name)
Example: If your last name is Smith, your initial password would be R0012345!s - Follow the prompts to continue setting up your account
Multi-Factor Authentication (MFA) Setup
- After first login, you’ll be prompted to set up MFA
- Click “Next” until you see the QR code
- On your mobile phone:
- Download Microsoft Authenticator App
- Click “Add” in top corner
- Select “Work or school account”
- Choose “Scan QR code”
- Scan the QR code shown on your computer
- Enter the generated code when prompted
Password Requirements
Your new password must have:
- Minimum 10 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special symbol
- Cannot contain your name
Example of a strong password: Flowers2024#$
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Accessing RBC Systems
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Statesman Mail (Campus Email)
Method 1: Through RBC Website
- Go to rbc.edu
- Click on “Info For”
- Click “Statesman Mail” under “Current Statesman”
- Sign in with your credentials
Method 2: Through Outlook.com
- Go to Outlook.com
- Sign in with your RBC email and password
BANNER (Grades, Bills, Financial Aid)
- Go to my.rbc.edu
- Login using your RBC office account
CANVAS (Learning Platform)
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- Go to rbc.edu and click “Info For”
- Click “Canvas” under “Current Statesman”
- Sign in with SAM credentials
- Click “Courses” to access “Canvas Orientation”
- Complete the orientation course
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Password Reset
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Method 1:
- Click on ‘Reset Password’
- You will be redirected to Microsoft password reset page
- Enter your RBC email address (example@rbc.edu)
- Enter the characters in the picture
- Click Next
- Click on ‘I forgot my password’
- Enter the code displayed in your authenticator app or send a notification to your authenticator app on your mobile device.
- Create and confirm your new password following the requirements above
- Click “Finish”
Method 2:
- Go to https://passwordreset.microsoftonline.com/
- Enter your RBC email address (example@rbc.edu)
- Enter the characters in the picture
- Follow method 1
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Need Assistance?
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Contact STAC (Student Technology Assistance Center)
- Location: McNeer Hall, Room 110
- Phone: (804) 862-6401
- Email: STAC@rbc.edu
They can help with:
- Username issues
- Password problems
- SAM registration
- System access
Important Note: Your SAM password works for all systems (Canvas, Statesman Mail, etc.) after initial setup.
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Use the Unlock/Reset Password button for the following features:
- Unlock your account
- Reset your password